HeroAI
01 / 09
AI-native customer service for on-site teams

Every escalation,
resolved.

Built to automate the routine, and to finish what automation can't.

Property inbox Hero active

Security deposit

Thread · 2
Former resident · Ben C. 8:46 PM
My lease ended July 25th and an update was promised after 45 business days. Can you let me know where my deposit refund stands?
Reading message Former resident confirmed · Ben C. Refund status needs the team
Hero · leasing@station-commons.com 8:49 PM
Hi Ben, thanks for reaching out. I don't have a confirmed refund status yet, so I've passed this to our team to confirm, and they'll follow up with you shortly.
✓  Sent in 3 min · Escalated to Hero Go  →
The problem

Email is pulling on-site teams away from high-impact work.

9.4 hrs
Average email response time before Hero
1,500+ hrs
Estimated time spent handling communication and inbox work per employee, annually
The resident impact

Inbox overload quietly erodes the resident experience.

Employees are pulled into repetitive communication
Instead of hospitality, resident experience, leasing, retention, and proactive operations.
Response quality varies by person and workload
Communication depends on who is working, how busy they are, and whether they know the answer.
Messages fall through the cracks
Shared inboxes make ownership unclear, so messages get opened, forgotten, or missed.
Leadership sees the issue too late
Problems often surface only after they become a complaint, bad review, missed renewal, or escalation.
The solution

Unleash your team's superpowers.

Hero learns from your existing documents, the same way you'd onboard a new employee. Within minutes, it's handling repetitive email communication and improving response quality, without hallucinating.

Measured on live property inboxes
91.8%
Handled by Hero
Freeing up teams for more personal interaction.
~3 min
Automated response time
99.5% faster than human response times.
40%
Sent after hours
Responding when offices were closed.

Handled includes conversations Hero answered, triaged, or managed alongside your team. Results may vary by portfolio and configuration.

Hero in action

See what happens when Hero joins the team.

Resident
"When I click the link, I get the attached error message."
HeroAI · Auto-sent

Hi Jordan,

Thanks for sending the screenshot. It looks like the DocuSign link is showing a Resource Token Authentication Error, which usually means the signing link has expired or is no longer valid.

You can try using the alternate signing method from the original email by going to DocuSign › Access Documents and entering the security code included in the message.

If that still does not work, I will flag this for our team to resend the guarantor form or send you a new signing link.

Thanks!

ResidentResolved
"That worked. Thanks."
Resolved without the on-site team touching the thread.
Hero in action · continued
Resident
"Hello Village West Team! I am moving out soon, can you email me the moving out procedure? I'm guessing you guys have a template for it. Thanks!"
HeroAI · Auto-sent

Hi Jordan,

Absolutely. I've flagged this for our team to email you the official move-out procedure and any required next steps. If you'd like, you can also reply with your expected move-out date so they can make sure the instructions match your timeline.

Resident
"Thanks for the quick reply! Around May 10th week would be the time. Thanks!"
HeroAI · Auto-sent

Thanks, Jordan. I've noted that you're aiming for around the week of May 10 and flagged that timing for our team. They'll send the official move-out procedure and any next steps based on that timeline. If your date changes, just reply here and let us know.

Hero handles the conversation and brings your team in only when they're actually needed.
Hero Go

When your team is needed, it's one tap.

Anything Hero can't finish lands on your team's phones as one simple decision. Swipe to send, and Hero writes the reply.

Real conversations

From a full thread to one decision.

In the inbox today

Hero works alongside your on-site team, handling their inbox so they can focus on what actually matters.

Faster responses. Higher-quality communication. More time back for your team, with every escalation one tap away in Hero Go.

Watch the demo → Visit joinhero.ai